TERMS AND CONDITIONS

These Terms and Conditions apply to tours operated by Goodshepherd Travel (“Goodshepherd Travel,” “we,” “us,” or “our”).

Each tour’s webpage, brochure, itinerary, registration form, booking confirmation, invoice, and other written materials issued by Goodshepherd Travel are collectively referred to as the “Tour Materials.” The Tour Materials contain the prices, payment schedule, cancellation terms, accommodations, transportation, inclusions, exclusions, and other details applicable to that specific tour.

By submitting a reservation or payment, each traveler acknowledges that they have reviewed and accepted these Terms and Conditions and the applicable Tour Materials.

RESERVATIONS, DEPOSITS, AND PAYMENTS

A reservation is not confirmed until Goodshepherd Travel has received the required deposit or payment and issued a booking confirmation.

The deposit amount, payment schedule, accepted payment methods, and final-payment deadline for each tour will be stated in the applicable tour materials. Unless otherwise stated, deposits and payments are applied toward the total tour price.

Reservations made after the stated final-payment deadline may require full payment at the time of booking and may be subject to additional airfare, lodging, supplier, or administrative charges.

If a required payment is not received by its deadline, Goodshepherd Travel may treat the reservation as canceled and apply the cancellation terms for that tour.

PRICES

Tour prices are quoted in U.S. dollars unless otherwise stated. Prices are generally quoted per person based on the occupancy arrangement identified in the Tour Materials.

Each tour’s price, taxes, fees, surcharges, supplements, and other charges will be stated in the applicable Tour Materials. Prices are based on rates, exchange rates, taxes, transportation costs, fuel costs, and supplier charges in effect when the tour is priced.

Goodshepherd Travel reserves the right, to the extent permitted by law, to adjust the tour price to reflect changes in government taxes, fuel surcharges, exchange rates, airfare, supplier charges, or other costs outside its reasonable control. Travelers will be notified of any material price adjustment.

CANCELLATIONS BY TRAVELERS

All cancellation requests must be submitted to Goodshepherd Travel in writing. A cancellation becomes effective when it is received and acknowledged by Goodshepherd Travel.

The cancellation deadlines, fees, and refund eligibility applicable to each tour will be stated in the Tour Materials. Cancellation charges may increase as the departure date approaches and may equal the full tour price after the applicable final cancellation deadline.

Certain payments may become nonrefundable when Goodshepherd Travel commits funds to airlines, hotels, cruise lines, ground operators, or other suppliers. Airline tickets and other supplier arrangements may also be subject to separate cancellation or change terms.

No refund will be provided for a no-show, late arrival, early departure, unused service, or voluntarily missed portion of a tour unless required by applicable law or expressly stated otherwise in writing.

Goodshepherd Travel strongly recommends purchasing comprehensive travel insurance that includes trip cancellation, trip interruption, medical, evacuation, baggage, and travel-delay coverage. Travelers are responsible for reviewing the policy’s terms, limitations, and exclusions.

CANCELLATION OR MATERIAL CHANGES BY GOODSHEPHERD TRAVEL

Goodshepherd Travel reserves the right to cancel, postpone, reschedule, consolidate, or materially modify a tour when reasonably necessary because of insufficient participation, supplier changes, safety concerns, government action, or circumstances beyond its reasonable control.

If Goodshepherd Travel cancels a tour before departure, its refund or credit obligations will be described in the applicable Tour Materials and will be subject to amounts recoverable from suppliers and applicable law. Goodshepherd Travel is not responsible for personal expenses incurred by a traveler, including independently purchased airfare, lodging, visas, insurance, or other arrangements, unless expressly agreed in writing or required by law.

TOUR PRICE INCLUDES

The services included in each tour are limited to those specifically identified in the applicable Tour Materials. Depending on the tour, inclusions may include:

Air transportation from designated departure locations;

Hotel or other accommodations based on the stated occupancy;

Meals identified in the itinerary;

Ground transportation and transfers;

Sightseeing and excursions;

Tour guides, hosts, or local representatives;

Admission fees;

Taxes, service charges, or gratuities; and

Other services expressly listed as included.

An item is not included merely because it appeared in materials for a different tour.

ITEMS NOT INCLUDED

Unless expressly listed as included in the applicable Tour Materials, the tour price does not include:

Passports, visas, entry permits, or travel authorizations;

Vaccinations, testing, health documents, or medical expenses;

Travel, medical, evacuation, accident, or baggage insurance;

Transportation to or from the designated departure location;

Optional tours, excursions, or activities;

Meals, beverages, or gratuities not specifically listed as included;

Excess, overweight, oversized, or additional baggage charges;

Laundry, telephone, internet, room service, minibar, and other personal expenses;

Transportation or accommodations resulting from a traveler’s delay, cancellation, or missed connection; or

Any other item not expressly listed as included.

ITINERARY AND SUPPLIER CHANGES

Goodshepherd Travel makes reasonable efforts to operate each tour as described. Itineraries, accommodations, transportation, guides, meals, attractions, and schedules may be changed when reasonably necessary.

Changes may result from weather, transportation disruptions, supplier decisions, government action, safety or security concerns, site closures, local conditions, public-health events, labor disputes, civil unrest, or other circumstances beyond Goodshepherd Travel’s reasonable control.

Goodshepherd Travel may substitute transportation, accommodations, attractions, or services of reasonably comparable value when available. No refund will be provided for an itinerary change unless required by applicable law or expressly provided in the Tour Materials.

AIR TRANSPORTATION

When airfare is included, the applicable departure location, class of service, routing, and other terms will be stated in the Tour Materials.

Goodshepherd Travel may select the airline, routing, schedule, connection points, and departure time. Flight schedules, equipment, and seat assignments are controlled by the airline and may change without notice.

Group fares may be restrictive and may not permit refunds, changes, upgrades, stopovers, deviations, or advance seat selection. Airline tickets are also subject to the carrier’s conditions of carriage and fare rules.

Travelers choosing to arrange their own airfare must notify Goodshepherd Travel by the deadline stated in the Tour Materials. Any land-only price or airfare credit will apply only when expressly offered for that tour.

Travelers arranging their own transportation are responsible for arriving at the designated location and time. Goodshepherd Travel is not responsible for missed tour services, additional expenses, or schedule changes affecting independently arranged transportation.

Travelers are responsible for providing frequent-flyer and loyalty-program information directly to the applicable carrier and for confirming that mileage credit is available.

ACCOMMODATIONS

The accommodation standard, occupancy basis, and number of nights will be stated in the Tour Materials. Hotel classifications reflect local standards and may differ from classifications used in the United States.

Single rooms, room upgrades, and other special arrangements are subject to availability and may require an additional charge. A traveler who requests shared accommodations but is not assigned a roommate may be responsible for the applicable single-occupancy supplement, as disclosed in the Tour Materials.

Special room requests cannot be guaranteed.

BAGGAGE

Baggage allowances and charges are determined by the applicable airline, transportation provider, and tour arrangements and may change without notice. Travelers are responsible for reviewing and complying with current baggage restrictions.

Goodshepherd Travel may establish additional baggage limitations when required by motor-coach capacity, local transportation, or other operational considerations. Any tour-specific limitation will be stated in the Tour Materials or communicated before departure.

Travelers should keep passports, medications, valuables, travel documents, and essential personal items in their carry-on baggage. Prohibited or hazardous items may not be transported.

Goodshepherd Travel is not responsible for baggage loss, delay, theft, or damage caused by a carrier, hotel, supplier, or other third party, except to the extent required by applicable law.

TRAVELER RESPONSIBILITIES AND CONDUCT

Each traveler is responsible for:

Reviewing the itinerary and determining whether the tour is appropriate for them;

Arriving on time for flights, transfers, activities, and departures;

Following applicable laws and the reasonable instructions of tour personnel and suppliers;

Treating other travelers, staff, suppliers, and local communities respectfully;

Safeguarding personal belongings and travel documents; and

Paying for damage or loss caused by the traveler.

Goodshepherd Travel may remove a traveler from a tour if the traveler’s conduct is disruptive, unsafe, unlawful, abusive, or materially interferes with the tour or other travelers. The removed traveler will be responsible for resulting costs and generally will not receive a refund for unused services.

HEALTH, MOBILITY, AND ACCESSIBILITY

Tours may involve extensive walking, uneven terrain, stairs, high elevations, long travel days, limited access to medical care, or facilities that are not wheelchair accessible. The physical demands and known accessibility limitations of a particular tour will be described in the Tour Materials when reasonably available.

Travelers are responsible for evaluating whether they can safely participate, consulting an appropriate healthcare professional when necessary, and notifying Goodshepherd Travel of requested accommodations as early as possible.

Goodshepherd Travel will consider reasonable accommodation requests and will communicate with suppliers concerning available assistance. Because transportation, lodging, and attractions may be operated by independent suppliers in countries with different accessibility standards, Goodshepherd Travel cannot guarantee that every accommodation will be available.

A traveler who requires personal or ongoing assistance with mobility, eating, medication, personal care, or other daily needs should travel with a companion capable of providing that assistance. Tour guides, hosts, and supplier personnel generally cannot provide personal-care or medical services.

Participation may be limited only when reasonably necessary for safety, when the traveler cannot meet an essential tour requirement even with a reasonable accommodation, or when an accommodation is unavailable or would fundamentally alter the tour.

MEDICAL CONDITIONS AND EMERGENCIES

Travelers are responsible for bringing sufficient medication and necessary medical supplies and for complying with carrier and destination requirements governing medical equipment.

Goodshepherd Travel does not provide medical advice or medical care. If a traveler requires emergency treatment, Goodshepherd Travel may contact local emergency services or take other reasonable action. The traveler is responsible for all resulting medical, transportation, evacuation, and related expenses.

TRAVEL DOCUMENTS AND ENTRY REQUIREMENTS

Each traveler is responsible for obtaining and carrying a passport, visa, travel authorization, vaccination record, health document, parental consent, or other document required for the itinerary.

Passport validity, blank-page, visa, health, and entry requirements vary by destination and may change. Travelers must verify current requirements with the appropriate government authorities and transportation providers.

Goodshepherd Travel is not responsible if a traveler is denied boarding or entry, detained, or required to leave a destination because of missing, expired, inaccurate, or insufficient documentation. No refund will be provided for services missed for these reasons.

TRAVEL INSURANCE

Goodshepherd Travel strongly recommends that every traveler purchase comprehensive travel insurance promptly after booking.

Travelers should consider coverage for trip cancellation, interruption, delay, emergency medical treatment, medical evacuation, repatriation, baggage loss, supplier default, and other risks relevant to the tour.

Insurance is provided by third parties and is subject to the insurer’s terms, conditions, limits, and exclusions. Goodshepherd Travel does not guarantee coverage or the payment of any claim.

INDEPENDENT SUPPLIERS

Airlines, hotels, cruise lines, motor-coach companies, guides, restaurants, attractions, and other service providers are independent contractors and are not employees or agents of Goodshepherd Travel.

Goodshepherd Travel arranges services provided by these suppliers but does not own, operate, or control them. Each supplier’s services are subject to its own terms and conditions.

To the fullest extent permitted by law, Goodshepherd Travel is not liable for an independent supplier’s negligent or wrongful act or omission or for circumstances outside Goodshepherd Travel’s reasonable control.

EVENTS BEYOND REASONABLE CONTROL

Goodshepherd Travel is not responsible for delay, change, loss, or failure to perform caused by circumstances beyond its reasonable control. Such circumstances may include severe weather, natural disaster, epidemic or pandemic, government action, border closure, war, terrorism, civil unrest, labor dispute, transportation disruption, supplier insolvency, mechanical failure, or closure of a destination or attraction.

When such an event occurs, Goodshepherd Travel may make reasonable changes necessary to protect travelers or continue the tour. Travelers may be responsible for additional costs caused by the event, subject to applicable law and the Tour Materials.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, Goodshepherd Travel will not be liable for indirect, incidental, special, consequential, or punitive damages or for losses arising from services provided by independent suppliers or circumstances outside its reasonable control.

Nothing in these Terms and Conditions excludes or limits a right or remedy that cannot lawfully be excluded or limited.

CLAIMS AND NOTICES

Any cancellation request, complaint, claim, or other required notice must be submitted in writing using the contact information published by Goodshepherd Travel.

A traveler should notify Goodshepherd Travel promptly of a problem arising during a tour so that there is a reasonable opportunity to address it.

CONFLICTS AND SEVERABILITY

If these Terms and Conditions conflict with the Tour Materials, the Tour Materials will control only with respect to the tour-specific price, dates, payment schedule, cancellation schedule, itinerary, and expressly stated inclusions or exclusions. These Terms and Conditions will control in all other respects unless Goodshepherd Travel expressly states otherwise in writing.

If any provision is found unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

CHANGES TO THESE TERMS

These Terms and Conditions may be amended only in a written document issued or signed by an authorized representative of Goodshepherd Travel.

The version accepted when a traveler books will ordinarily govern that reservation, except when a change is required by law or agreed to by the traveler in writing.

ACCEPTANCE

By submitting a reservation, making a payment, or signing a registration form, each traveler confirms that they have read, understood, and agreed to these Terms and Conditions and the applicable Tour Materials.